FAQ

I'M READY TO WORK! WHAT'S NEXT?

GREEAAT! Fill out my client intake form on the contact page of my site, and schedule a complimentary 15-30 minute call. From there, we will see if I'm a good fit for your project needs.

WHAT'S THE PROCESS?

We'll start with homework. You'll complete a questionnaire. You'll be preparing any content and sending over professional photos that I may need. Your homework is so important. It'll be fun work, and we will be communicating often.

WHAT IS YOUR AVAILABILITY?

Business hours are Monday through Friday from 7am to 7pm, Saturday from 7am to 8pm and Sundays from 12pm to 5pm. Because of the high volume of emails I receive, please allow me 24 to 48 hours to reply. Projects are booked on a first come, first serve basis. If you have a preferred project completion date, it's best that you contact me.

DEPOSIT REQUIRED?

Yes, a deposit is required for all branding projects. Deposits are 50% of the total cost, and are due on the day you book to reserve a start date.

WHAT ARE YOUR TURNAROUND TIMES?

Turnaround times can be anywhere from 3 business days to 10 weeks depending on the project type. We will discuss estimated completion times and deadlines for deliverables before we begin.

HOW DO WE COMMUNICATE DURING THE PROJECT?

I prefer email or texting (901-264-0210). There are so many changes that take place during the process, and I can keep tabs on it all in a simple email thread. However, if we need to schedule a time to communicate via phone. I write things down too.

F.A.Q. (CONTINUED)

I NEED A WEBSITE, WHAT DO YOU NEED FROM ME?

All content + imagery is important. Please have all text prepared in a Word document. Also, please make sure it is free of any spelling errors before sending over. All photos should be in JPEG or PNG format. Professional photos are a must. It makes everything look... well... professional!

WILL I BE ABLE TO MAKE UPDATES ON MY WEBSITE?

​Yes! Actually, once I complete the design, I transfer the web design over to you so you have full control. We will complete a one hour how to session. If you ever need updates or redesign in the future that you feel they are a little too complex, I can give you a quote based on the changes that need to be made.